Return Policy

If for any reason you are not completely satisfied with your purchase, please see our returns and refund policy. 

You have the right to cancel your Order within 14 days without giving any reason.

The deadline for canceling the Order is 14 days from the date on which you received the Goods or on which a third party indicated by you, who is not a carrier, came into possession of the delivered product.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement. You can inform us about your decision by:

by e-mail: egobcn.eu@gmail.com.

We will reimburse the payment no later than within 14 days from the date of receipt of the returned Goods. We will use the same payment methods that you used for the Order, and you will not incur any fees for such reimbursement.

Return Terms

In order for Goods to be eligible for a return, you must ensure that:

- Goods have been purchased in the last 14 days.

- The goods are in their original packaging.

- The goods have not been used and are not damaged

- Original tags are still attached.

- The package must contain the original receipt.

The following goods are non-returnable:

Delivery of Goods made to your specifications or clearly personalized.

We reserve the right to refuse to return any goods that do not meet the above return conditions, at our sole discretion.

Only regular-priced goods may be returned. Unfortunately, the sale goods cannot be returned. This exclusion may not apply to you if it is not permitted by applicable law.

Goods return

You are responsible for the cost and risk of returning the Goods to us. Goods must be shipped to the following address:

Starowiślna 91

31-052 Krakow

Poland

We are not responsible for Goods damaged or lost in the return shipment. Therefore, we recommend that you use insured and tracked mail. We are unable to issue a refund without actually receiving the Goods or proof of the return shipment.

Presents

If the Goods were marked as a gift at the time of purchase and then shipped directly to you, you will receive a gift credit equal to the value of your return. A gift voucher will be sent to you upon receipt of the returned product.

If the Goods were not marked as a gift at the time of purchase, or if the giver has sent the Order to him for later delivery, we will send a refund to the giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Via e-mail: contact@ego.eu