FAQs

When can I get my orders?

DOMESTIC SHIPPING
Once your order has been received and processed in our warehouse, shipping will take up to 3 working days and will be sent via INPOST.

EUROPEAN UNION SHIPPING Once your order has been received and processed in our warehouse, shipping will take up to 5-7 business days and will be dispatched via GLS.

INTERNATIONAL SHIPPING: Once your order has been received and processed in our warehouse, shipping will take 7-15 business days and will be dispatched via FEDEX, UPS, DHL or GLS depending on your location.

 

Where do you deliver?

We offer domestic (Poland), European Union, and international shipping.

 

What is your shipping rate?

FREE SHIPPING for orders orders 60 Euros and above.

FREE SHIPPING for orders within POLAND, EUROPEAN UNION, and SCHENGEN ZONE.

Shipping cost to countries outside the EU is 15 euros

 

How can I pay online?

You can pay via Credit/Debit Card, Visa Card, and Paypal.

 

Can the items be returned?

If for any reason you are not completely satisfied with your purchase, please refer to our returns and refund policy.

 

Can I request for a refund?

If for any reason you are not completely satisfied with your purchase, please refer to our returns and refund policy.

 

How can I clean my accessories?

To keep your accessories in their best condition, please refer to our Jewelry Care guide.